At ZAC Essential, every order is carefully prepared to ensure quality and freshness.

Processing Time

• Orders are processed within 2 business days (excluding Sundays and holidays).
• During launches, promotions, or high-volume periods, processing times may be slightly extended.
• Customers will receive a confirmation email once their order has shipped.

Shipping Time

• Standard shipping typically takes 3-5 business days after processing.
• Delivery times may vary depending on carrier delays, weather, or holiday seasons.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. ZAC Essential is not responsible for packages shipped to incorrectly entered addresses.

Lost or Delayed Packages

Once packages are transferred to the shipping carrier, ZAC Essential is not responsible for delays, lost, or stolen packages. Please contact the shipping carrier directly for assistance.

Due to the nature of personal care products, all sales are final.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.

Damaged Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• 
  Your order number
  
• 
  Clear photos of the damaged item(s)
  

We will review the issue and work toward a resolution.

FDA Disclaimer

The statements made regarding products sold by ZAC Essential have not been evaluated by the U.S. Food and Drug Administration.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Results may vary from person to person. Customers should perform a patch test before full use. If irritation occurs, discontinue use immediately and consult a healthcare professional.

Product Use Disclaimer

ZAC Essential products are for external use only.

Please:

• Avoid contact with eyes
  
• Keep products out of reach of children
  
• Store products in a cool, dry place
  
• Discontinue use if irritation or allergic reaction occurs
  

Customers with allergies or sensitive skin should carefully review ingredient lists before use.

Terms & Conditions

By using this website and purchasing from ZAC Essential, customers agree to:

• Use products as directed
  
• Understand that individual results may vary
  
• Accept all store policies before completing a purchase
  

ZAC Essential reserves the right to update policies, pricing, and product information at any time without prior notice.